{"id":2093,"date":"2023-07-29T17:15:58","date_gmt":"2023-07-29T16:15:58","guid":{"rendered":"https:\/\/rmrvpools-solutions.pt\/?page_id=2093"},"modified":"2024-07-06T00:37:22","modified_gmt":"2024-07-05T23:37:22","slug":"politica-de-envios-trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/rmrvpools-solutions.pt\/en\/politica-de-envios-trocas-e-devolucoes\/","title":{"rendered":"Shipping, Exchanges and Returns Policy"},"content":{"rendered":"

This text describes the shipping conditions, exchanges and returns policy of the activity of Rui Manuel Rodrigues Viana, designated in this document by RMRV.<\/p>\n\n\n\n

Shipping and Shipping<\/h2>\n\n\n\n

GEOGRAPHICAL ZONES<\/h3>\n\n\n\n

In online purchases we only accept orders for delivery to addresses in Mainland Portugal. We do not ship to separate PO Box addresses or outside Portuguese territory. For information about deliveries outside Portugal or the islands (Azores and Madeira), please contact us via email or telephone, from Monday to Friday from 8:00 am to 5:00 pm, using the contacts that you can find on this page.<\/p>\n\n\n\n

SHIPPING AND HANDLING<\/h3>\n\n\n\n

Delivery costs have the values described at the time of completing the online purchase. The shipping costs are based on the total weight of the products in the order and are updated according to the updates provided by the carriers.<\/p>\n\n\n\n\n\n

We process in\u00a048 hours (2 business days)<\/strong>, all orders confirmed until 1pm (working days), whose items are available in stock. In case of out of stock we will contact you and indicate the estimated time for your order to be processed.<\/p>\n\n\n\n

Normally, the order will arrive the next day. Orders are processed Monday through Friday (excluding holidays). If we find a problem with your order, we will contact you. Please note that deliveries may take longer to certain remote areas or if your order requires additional security validation. In any case, we aim to deliver all products within 3 days of order confirmation.<\/p>\n\n\n\n\n\n

All shipments require an adult (18 years or older) signature at the time of delivery. After the adult's signature confirming acceptance of the delivered product, responsibility for the goods becomes yours. If you have specified as a recipient a third party for delivery purposes (for example as a gift), then you understand and agree that evidence of a signature by that recipient (or at that delivery address) is evidence of delivery and fulfillment of the contract for sale by part of the RMRV and transfer of responsibility to the recipient, as if the product had been delivered to you.<\/p>\n\n\n\n

We recommend that you inspect the package for damage or tampering before signing and accepting it; in case of violation in the packaging, we ask that you refuse to accept it.<\/p>\n\n\n\n

PICK UP AN ORDER AT A STORE<\/strong><\/h3>\n\n\n\n

If you wish to pick up your order at the RMRV store in Alverca do Ribatejo, you must present:<\/p>\n\n\n\n

1. Order confirmation email.<\/p>\n\n\n\n

2. Official identification with photo (Citizen Card or Passport).<\/p>\n\n\n\n

3. Proof and means of payment used for the order.<\/p>\n\n\n\n

If you want your order to be picked up by a third party, you must:<\/p>\n\n\n\n

4. Submit a copy of the documents mentioned in the previous item and an authorization statement signed by you, mentioning the details of the request.<\/p>\n\n\n\n

It will be available for collection within 48 hours (2 working days), all orders confirmed until 13:00 (working days), whose items are available in stock. In case of stock break or other unforeseen situation, you will be contacted. RMRV will keep your order for 15 days, after which it will be cancelled.<\/p>\n\n\n\n

PROBLEMS WITH DELIVERY<\/strong><\/h3>\n\n\n\n

If the delivery of your order is delayed, please contact us by email or phone. Upon receiving your order, carefully inspect the contents of the package. If there is any discrepancy between what you ordered and what you received, please notify RMRV immediately, which undertakes to return any incorrect or non-compliant products in accordance with our exchange and returns policy and current legislation.<\/p>\n\n\n\n

As a consumer, you have legal rights in relation to any products that are not delivered within the 30 day period.<\/p>\n\n\n\n

We will not be liable for any breach or delay of any of the obligations assumed by us under an order whose cause is due to events beyond our control (force majeure). The concept of force majeure shall include any act, event, failure to perform, omission or accident that is beyond our control, including, but not limited to, the following:<\/p>\n\n\n\n

1. General strike, or other forms of protest that significantly affect the country.<\/p>\n\n\n\n

2. Public nuisance, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.<\/p>\n\n\n\n

3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.<\/p>\n\n\n\n

4. Inability to use trains, boats, aircraft, motor transport or other means of transport, public or private.<\/p>\n\n\n\n

5. Inability to use public or private telecommunications systems.<\/p>\n\n\n\n

6. Officially recognized pandemic situations.<\/p>\n\n\n\n

7. Epidemics, pandemics or other similar health situations.<\/p>\n\n\n\n

It will be considered that our obligations arising from the contracts are suspended during the period in which the reasons for force majeure occur and we will benefit from an extension of the period for fulfilling such obligations, for a period equal to the duration of the reasons for force majeure. . We will use all reasonable means to bring the force majeure to an end or to find a solution that will allow us to fulfill our obligations under the contract despite the force majeure.<\/p>\n\n\n\n

CONTACTS RMRV SWIMMING POOLS FOR ONLINE SHOPPING<\/strong><\/h3>\n\n\n\n

To exercise your right of free resolution or any other issue regarding your online purchase, RMRV provides the contacts below.<\/p>\n\n\n\n

1. Household:<\/strong><\/p>\n\n\n\n

RMRV Pools
<\/strong>V\u00e1rzea Business Center \u2013 Warehouse 2, Estr. Rue
2615-204 Alverca do Ribatejo
Portugal<\/p>\n\n\n\n

2.\u00a0Email:<\/strong>\u00a0geralrmrvpiscinas@gmail.com<\/p>\n\n\n\n

3.\u00a0Customer Support Line<\/strong>: (+351) 962 243 354 (Monday to Friday from 8am to 5pm)<\/p>\n\n\n\n

<\/div>\n\n\n\n

Exchanges and Returns<\/h2>\n\n\n\n

As a consumer, you have the legal right to exchange and\/or return all or part of your order for any reason, at any time, up to 14 days after receiving the ordered items, in accordance with legislation n\u00ba DL n.24\/2014 of 14 February and amended by legislation DL n 47\/2014 of July 28; Your legal right to cancel does not apply to products that have been engraved, personalized, ordered or sealed and whose seal has been broken.<\/p>\n\n\n\n

After this period, returns and exchanges will only be allowed in case of defect or non-compliance under the terms of n\u00ba1 of Art\u00ba.4 of DL n.67\/2003 of April 8 and n\u00ba1 of Art\u00ba17 of DL n.24\/2014 from February 14th.<\/p>\n\n\n\n

When returning items from your order, after being received and approved by RMRV, we will refund the price paid for the products within a maximum period of 30 days, counting from the day we receive the items at our facilities, through the same payment method that was used. used by the consumer in the initial transaction.<\/p>\n\n\n\n

1. Visa \/ Mastercard \/ American Express \/ Paypal credit card: Amount to be refunded automatically credited to the Credit Card or Paypal account used in the order.<\/p>\n\n\n\n

2. Payment by Multibanco reference, MBWay or debit card: bank transfer to IBAN to be indicated by the customer.\u00a0<\/p>\n\n\n\n

We are authorized by law to reduce your refund to reflect any reduction in the value of any product caused by your excessive handling of the product. Shipping costs will not be refunded.<\/p>\n\n\n\n

RMRV also reserves the right to refuse the return if the returned items do not meet the following requirements:<\/p>\n\n\n\n

1. Returns and\/or exchanges of personalized items or those with a broken protection seal are not accepted.<\/p>\n\n\n\n

2. Items purchased in-store can only be returned in-store.<\/p>\n\n\n\n

3. Respect the maximum period of return\/exchange from the date of receipt of the item in accordance with the legal terms.<\/p>\n\n\n\n

4. In order to carry out the return and exchange, a written return request must always be submitted by the customer.<\/p>\n\n\n\n

5. In order to exchange or return the part, all elements supplied with it (including the respective packaging and any accessories) must be:<\/p>\n\n\n\n

\u2022 Each item must be in perfect condition with the protective films, as delivered, without any sign of use, in the original packaging and all the accessories that came with it at the time of purchase: Manual, labels, original guarantee, bags, brochures, box or any other related document.<\/p>\n\n\n\n

\u2022 Exchanges or returns of products that show signs of use or misuse will not be accepted (including, but not limited to, scratches, signs of falling, knocks or \u201cbangs\u201d and signs of humidity in products that are not water resistant) or with the protection seal violated.<\/p>\n\n\n\n

To return or exchange items in your order, you only need to contact us about your decision, provided that the conditions above are respected. The easiest way to do this is to send us an email mentioning:<\/p>\n\n\n\n

<\/p>\n\n\n\n

    \n
  • If you want an exchange or refund<\/li>\n\n\n\n
  • order number<\/li>\n\n\n\n
  • Sales document number (invoice \/ simplified invoice) or invoice copy<\/li>\n\n\n\n
  • Product Serial Number (where applicable)<\/li>\n\n\n\n
  • Product Description<\/li>\n\n\n\n
  • Date you received the documents<\/li>\n\n\n\n
  • Customer name as it appears on the order<\/li>\n\n\n\n
  • Delivery address as stated in the order<\/li>\n\n\n\n
  • Customer's email as stated in the order<\/li>\n\n\n\n
  • Payment method used for purchase<\/li>\n\n\n\n
  • IBAN in case the payment used was Bank Transfer, Multibanco or MBWay<\/li>\n<\/ul>\n\n\n\n

    In order for the free withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of free withdrawal is sent before the end of the withdrawal period.<\/p>\n\n\n\n

    HOW TO PROCEED WITH A RETURN VIA POST<\/strong><\/h3>\n\n\n\n

    To help us handle your returns efficiently, please contact us via email or phone, Monday to Friday, 8:00 am to 5:00 pm, and advise us of the items you wish to return before sending them out, this way:<\/p>\n\n\n\n

    1. Send us the e-mail filled in as indicated in the previous point, together with the supporting document from the post office \/ carrier.<\/p>\n\n\n\n

    1. After analysis by RMRV, and if the returned products meet the aforementioned conditions, we will refund the amounts.<\/p>\n\n\n\n

    4. The product(s) dispatched by you must go to the address below:<\/p>\n\n\n\n

    RMRV Pools
    <\/strong>V\u00e1rzea Business Center \u2013 Warehouse 2, Estr. Rue
    2615-204 Alverca do Ribatejo
    Portugal<\/p>\n\n\n\n

    Please note that all returns and exchanges are subject to a quality control inspection by RMRV before being actually accepted. Items must be returned in their original condition and include the original sales receipt, papers and packaging. When an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by handling or overuse (including, for example, any loss or damage to the item, your presentation box or any document).<\/p>\n\n\n\n

    You will be responsible for paying the cost of returning the products, and we recommend sending the item to be returned via insured courier for tracking purposes. We also recommend that customers take out adequate insurance to cover the purchase price of the shipment, as RMRV will have no liability for items lost, stolen or damaged in transit. Be sure to include the original sales invoice and all original packaging, documents and other attachments.<\/p>\n\n\n\n

    The online exchange will always imply returning the part(s) and making a new purchase. Any return that does not comply with the terms set out above will be at the exclusive risk and expense of the customer in question and RMRV declines any future indemnity or other liability in the process.<\/p>\n\n\n\n

    HOW TO MAKE A RETURN AT THE RMRV STORE<\/strong><\/h3>\n\n\n\n

    Products purchased online can be returned or exchanged at the RMRV physical store in Alverca; To do so, the customer must:<\/p>\n\n\n\n

    1. Submit the email with the return request as mentioned above, original invoice and the parts in perfect condition, as described in the conditions above.<\/p>\n\n\n\n

    2. After analysis by RM;RV, and if the returned products meet all the above conditions, we will refund the amounts.<\/p>\n\n\n\n

    Please note that all returns and exchanges are subject to a quality control inspection by RMRV before being actually accepted. Items must be returned in their original condition and include the original sales receipt, papers and packaging. When an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by handling or overuse (including, for example, any loss or damage to the item, your presentation box or any document).<\/p>\n\n\n\n

    In the exchange, as long as the terms and conditions explained above are met, you can choose any other product in the physical store, as long as it is of equal or greater value or, alternatively, request the issuance of a credit for the purchase price that will allow you to make a new one. store purchase within a maximum period of 12 months. Purchase value credit cannot be used for online purchases.<\/p>\n\n\n\n

    CONTACTS RMRV SWIMMING POOLS FOR ONLINE SHOPPING<\/strong><\/strong><\/h3>\n\n\n\n

    To exercise your right of free resolution or any other issue regarding your online purchase, RMRV provides the contacts below.<\/p>\n\n\n\n

    1. Household:<\/strong><\/p>\n\n\n\n

    RMRV Pools
    <\/strong>V\u00e1rzea Business Center \u2013 Warehouse 2, Estr. Rue
    2615-204 Alverca do Ribatejo
    Portugal<\/p>\n\n\n\n

    2. Email:<\/strong> geralrmrvpiscinas@gmail.com<\/p>\n\n\n\n

    3. Customer Support Line<\/strong>: (+351) 962 243 354 (Monday to Friday from 8am to 5pm)<\/p>","protected":false},"excerpt":{"rendered":"

    Este texto descreve as condi\u00e7\u00f5es de envios, pol\u00edtica de trocas e devolu\u00e7\u00f5es da atividade de Rui Manuel Rodrigues Viana, designado neste documento por RMRV. Portes e Envios ZONAS GEOGR\u00c1FICAS Em compras on-line aceitamos apenas pedidos para entrega em moradas em Portugal Continental. N\u00e3o fazemos envios para moradas de caixas postais apartado ou fora do territ\u00f3rio […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-2093","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"lmsm76","author_link":"https:\/\/rmrvpools-solutions.pt\/en\/author\/lmsm76\/"},"uagb_comment_info":0,"uagb_excerpt":"Este texto descreve as condi\u00e7\u00f5es de envios, pol\u00edtica de trocas e devolu\u00e7\u00f5es da atividade de Rui Manuel Rodrigues Viana, designado neste documento por RMRV. Portes e Envios ZONAS GEOGR\u00c1FICAS Em compras on-line aceitamos apenas pedidos para entrega em moradas em Portugal Continental. N\u00e3o fazemos envios para moradas de caixas postais apartado ou fora do territ\u00f3rio…","_links":{"self":[{"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/pages\/2093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/comments?post=2093"}],"version-history":[{"count":0,"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/pages\/2093\/revisions"}],"wp:attachment":[{"href":"https:\/\/rmrvpools-solutions.pt\/en\/wp-json\/wp\/v2\/media?parent=2093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}